Gaming should always be fun. At 93jili, we are committed to giving every player in the Philippines the tools, information, and support they need to keep it that way. Know your limits, play responsibly, and enjoy the experience.
At 93jili, responsible gaming is not just a policy — it is a core part of how we operate for every player across the Philippines. We believe that entertainment should always remain enjoyable, and that means making sure no one ever feels pressured to play beyond their means or their comfort level. Our platform is designed with built-in tools that give you full control over how you engage with our games, from sports betting and slots to bingo and live wagering. We take our duty of care seriously, and we work continuously to improve the safeguards available to our community. Whether you are a casual player or a regular, the same protections apply to everyone on the platform.
Gaming becomes a problem when it stops being fun and starts affecting your finances, relationships, or mental wellbeing. Recognising that line early is the most important step, and 93jili is here to support you in doing exactly that. We provide clear, accessible information so that every player in the Philippines can make informed decisions about how they play. Our support team is available around the clock to assist anyone who has concerns about their gaming habits. We are proud to be a platform where player safety and entertainment go hand in hand.
Every 93jili account comes with practical controls you can activate at any time — no waiting, no complicated process.
Set a daily, weekly, or monthly cap on how much you deposit into your 93jili account. Once your limit is reached, no further deposits are accepted until the period resets. This is one of the most effective ways to keep your spending predictable and within your personal budget. You can adjust your limit at any time through your account settings, and reductions take effect immediately. Increases, however, require a short cooling-off period to protect you from impulsive decisions.
It is easy to lose track of time when you are enjoying a game, which is why 93jili lets you set session duration reminders directly from your account. When your chosen time is up, you will receive a clear notification prompting you to take a break. Taking regular breaks is a healthy habit that keeps gaming in its proper place as a leisure activity. You can customise reminder intervals to suit your own routine, whether that is every 30 minutes or every two hours. Staying aware of how long you have been playing is a simple but powerful habit.
If you feel you need a short pause from gaming, our Take a Break feature lets you temporarily suspend your account for a set period — from 24 hours up to several weeks. During this time, you will not be able to log in, place bets, or make deposits, giving you the space you need to reset. This option is ideal for players who want a brief cooling-off period without committing to a longer exclusion. Your account and balance remain safe throughout the break. Reactivation is straightforward once your chosen period has ended.
For players who feel they need a longer break, self-exclusion allows you to close your account for an extended period of your choosing. Once self-exclusion is activated, it cannot be reversed until the full exclusion period has elapsed, ensuring you have genuine protection from impulsive decisions. We take self-exclusion requests seriously and process them promptly. During the exclusion period, you will not receive any promotional communications from 93jili. We encourage anyone who feels their gaming is becoming unmanageable to use this tool without hesitation.
Your full transaction and gaming activity history is available at any time from your account dashboard. Reviewing your history regularly helps you stay aware of your spending patterns and identify any changes in your behaviour before they become a concern. Transparency is a key part of responsible gaming, and we make it easy for you to see exactly where your money has gone. You can filter your history by date, game type, or transaction category for a clear picture. Knowledge is the first step toward staying in control.
93jili strictly enforces the minimum gaming age of 21 years in accordance with Philippine regulations. All new accounts are subject to identity verification before full access is granted, and we reserve the right to request additional documentation at any time. Any account found to belong to a minor is immediately suspended and all associated funds are returned. We also encourage parents and guardians to use device-level parental controls to prevent underage access to gaming platforms. Protecting young people is a responsibility we take very seriously.
Problem gambling can develop gradually. Knowing what to look for makes it easier to act before things escalate. If any of the following sound familiar, it may be time to use one of our player tools or seek outside support.
Continuing to play in an attempt to win back money you have already lost is one of the clearest signs that gaming has moved beyond entertainment. Every session should be treated as independent, and losses should be accepted as part of the experience.
If you find yourself using money set aside for rent, food, bills, or other essentials to fund your gaming, this is a serious warning sign. Gaming should only ever be funded from discretionary income — money you can genuinely afford to lose.
When gaming starts to interfere with work, family, or social obligations, it has crossed from leisure into a problem. If you are missing commitments or lying to people close to you about how much time or money you spend gaming, please reach out for help.
If you have tried to cut back or stop gaming and found it difficult or impossible, this is a sign that professional support may be beneficial. You do not have to manage this alone — help is available, and reaching out is a sign of strength, not weakness.
You are never alone. These organisations provide free, confidential support for anyone in the Philippines who is concerned about their gaming habits or those of someone they care about.
The National Center for Mental Health in the Philippines operates a 24/7 crisis hotline for anyone experiencing mental health difficulties, including those related to problem gambling. Their trained counsellors provide immediate, confidential support in Filipino and English. Reaching out to a professional is always the right move when you feel overwhelmed. The service is free and available to anyone across the Philippines at any time of day or night. You can also visit their website for additional resources and referral services.
Gamblers Anonymous offers peer support meetings for individuals who want to stop gambling and stay stopped. The programme is based on shared experience and mutual support, and meetings are held regularly in cities across the Philippines. There are no fees, no requirements, and no judgement — just a community of people who understand what you are going through. Many members find that the fellowship and accountability of the group are invaluable in maintaining long-term recovery. Family members are also welcome to attend Al-Anon affiliated meetings for loved ones of problem gamblers.
Our own support team is available around the clock to help you activate any of the responsible gaming tools on your account, answer questions about your activity history, or simply talk through your concerns. We treat all responsible gaming enquiries with complete confidentiality and without judgement. If you are unsure which tool is right for your situation, our team can guide you through the options available. We are committed to making sure every player on the 93jili platform feels supported and heard. Reach out through the FAQ page or your account dashboard at any time.
Gaming is at its best when it stays fun. Explore 93jili's full range of games knowing that the tools to stay in control are always just a tap away.